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VECOZO Certificate Renewed: COV Check Fails

COV Mislukt: Uw COV-Certificaat Is Niet Correct Geconfigureerd Of Is Verlopen

Cause

AudicienAssist still uses the old certificate. The renewed certificate has to be uploaded to the AudicienAssist server by support. Customers cannot upload it themselves.

What is needed

  • The VECOZO system certificate (systeemcertificaat): a .pfx file, whose file name usually starts with 4000000, plus its password.
  • Not the VECOZO login certificate (inlogcertificaat). That is personal and should never be shared with anyone.

Procedure

  1. Contact support and report that the certificate has been renewed.
  2. Usually support connects to the PC where the certificate is installed (via TeamViewer, about 5–10 minutes) and exports it.
  3. Support converts the certificate to .pem and uploads it to the server.
  4. Run the COV check again to confirm it works.