IPad Compatibility And Adapter Guidance For Engage (Listo) Users

Background

Apple's newer iPads (iPad 10th generation and later) no longer include a 3.5 mm headphone jack. They use a single USB-C port instead. This affects users of the DD65V2 headset (Part No. 48.0002), which connects through a traditional headphone jack, and often leads to questions about adapters and iPad upgrades.

What should support ask the user?

1. Which iPad model are you using?
2. Are you using the DD65V2 headset (Part No. 48.0002)?

Then recommend based on the answer:

• No DD65V2 headset yet: Recommend the CA1 USB-C headset (Part No. 48.0100).
• Already has the DD65V2 headset: Recommend the Auditdata USB-C adapter and refer the user to their account manager for further assistance.

I bought an adapter, but the audio quality is poor. What can I do?

Low-cost adapters often produce poor audio quality or very low volume, which can affect the accuracy of hearing screenings. To avoid this, Auditdata offers a high-quality USB-C adapter that we have tested and verified as compatible with Engage for reliable performance.

What solutions does Auditdata recommend?

• Adapter option: For users with the DD65V2 headset (3.5 mm jack), Auditdata provides a tested, reliable USB-C adapter.
• Headset option: Users can switch to the CA1 USB-C headset (Part No. 48.0100), available in the master price list.

What if the user hasn't upgraded to a new iPad yet?

Choose the path that best fits the user's preference:

• Consider a Windows tablet: A Windows tablet with USB-C support, paired with an adapter, is often more affordable than an iPad. Auditdata fully supports the HP Engage tablet. The CA1 USB-C headset is also an option.
• Stay with Apple and keep the headphone jack: Suggest a refurbished iPad (9th generation), which still includes a 3.5 mm headphone jack.
• Upgrade to a newer iPad: Recommend the Auditdata USB-C adapter and notify the account manager.

Quick reference