How to Update Hearing Aid Serial Number After Repair in Manage

Update the hearing aid serial number in Manage when a repaired device is returned with a new serial number.

• Repair Order has already been created
• Patient record exists in Manage
• User has access to the Equipment module

1. Open Repair Order

• Open the patient profile in Manage
• Go to the Equipment section
• Locate the existing repair entry
• Select the repair entry
• Click the three-dot menu (⋯)
• Select Go to Repair Order

Validation:

• Repair Order screen opens successfully
• Correct repair record is displayed

2. Update Serial Number

• Complete required fields in the Repair Order
• Enter the new serial number in Enter new S/N

Validation:

• Serial number entered correctly
• No missing or incorrect characters

3. Save Changes

• Click Save

Validation:

• Updated serial number is visible in Repair Order and Equipment view

The hearing aid record is updated with the new serial number in Manage.

• Patient ID or name
• Original serial number
• New serial number
• Hearing aid make and model
• Repair Order number
• Screenshots of any error messages

• Always verify the correct repair record before updating
• Ensure data accuracy before saving changes
• Escalate to support@auditdata.com if the update fails

• How to Create a Repair Order in Manage
  
  https://help.auditdata.com/knowledge-base/manage/how-to-create-a-repair-order-in-manage