Auto-Translated User Or Location Names
Brief Description
Some users may experience Select Usernames or Clinic/Location names being automatically translated or altered within the Appointments and Scheduler views. This may result in staff or clinic names displaying as translated words instead of their original values.
This issue has been identified in a small number of accounts and is typically caused by browser page translation features or translation plugins.
Decision Steps
1. Verify the Issue
Ask the user:
- Are names appearing translated or changed only in specific screens such as Appointments or Scheduler?
- Are other users in the same clinic experiencing the same issue?
- Is a browser translation plugin or automatic page translation feature enabled?
Validation:
- Confirm only specific names are affected
- Confirm the issue is isolated to individual user accounts and not system-wide
2. Check Browser Translation Settings
Ask the user to disable any browser translation features or extensions.
Google Chrome
- Translation icon in address bar
- Settings → Languages → Google Translate
- Chrome Menu → Extensions → Manage Extensions
Microsoft Edge
- Settings → Languages → Offer to translate pages
- Check installed extensions
Firefox
- Menu → Add-ons and Themes → Extensions
- Disable translation-related add-ons
After disabling translation tools, refresh the page and retest.
Outcome:
- If names display correctly, the issue is resolved
- If not, proceed to next step
3. Reset Language Settings in Manage
- Go to: Settings → My Profile → Settings → Language
- Select or reselect the correct language (e.g., English)
- Save changes
- Log out of Manage
- Log back in
Validation:
- Confirm translated names no longer appear
- Confirm correct display in Appointments and Scheduler views
Final Resolution Step
Disable browser translation features or reset the system language settings in Manage, then log out and log back in to apply changes.
Required Information for Escalation
If the issue persists, collect:
- Affected user account names
- Screenshots of incorrect translations
- Browser type and version
- List of installed browser extensions
- Confirmation of browser translation status
- Examples of incorrectly translated names
- Confirmation that logout/login was completed after changes
If Issue Persists
If the issue continues after completing all troubleshooting steps, contact:
support@auditdata.com
Additional Notes
- This issue is not caused by data corruption in Manage
- It is typically related to browser translation tools or extensions
- Logging out and back in is required after language changes to apply updates