Email Marketing Consent Not Automatically Enabled After Adding Email Address
📃 Article Type: Troubleshooting
🔎 Issue Summary
When an email address is added to an existing consumer profile in Manage, the Email marketing consent is not automatically enabled, even though SMS and Phone consents are enabled correctly.
⚠️ Affected Area
| Category | Detail |
|---|---|
| Product | Manage |
| Module | Consumer |
| Feature | Consents → Marketing Notifications |
| Domain | Consent Management |
❗ Current Behaviour
- The email address is saved successfully in the consumer profile
- Email marketing consent stays OFF after the update
✅ Expected Behaviour
- Adding an email address automatically enables Email marketing consent
- The behaviour matches the SMS and Phone consent logic
🔧 Resolution
📋 Steps
- Go to Environment Settings.
- Go to Patient Settings → Consents.
- Open Email consent configuration.
- Enable Ticked Opt-In by Default.
- Save your changes.
📈 Outcome
- Email marketing consent is enabled automatically when an email address is added
- Consent behaviour is consistent across all channels
💡 Troubleshooting Notes
If the issue persists:
- Check that the environment is configured correctly
- Check that no clinic-level overrides are in place
- Confirm the settings have been applied