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Provider Address Not Populating In HSP Claims / Print Templates

Issue

Customer reports that the Provider Address field is not populating on HSP Claims or Print Templates.

Cause

The Provider Address is populated from the Registered Office field configured for the Location.

If the Registered Office information is missing or blank, the Provider Address field will not appear in HSP Claims or Print Templates.

Resolution

  1. Navigate to:

Environment Settings → Location Settings → Locations

  1. Select the affected location and click Edit.
  2. Go to the General tab.
  3. Locate the Registered Office field.
  4. Ensure the Registered Office details are populated and saved.
  5. Regenerate the HSP Claim or Print Template to verify that the Provider Address is now displayed.

Verification

Confirm that:

  • The location has a valid Registered Office configured.
  • Changes have been saved successfully.
  • The Provider Address is displayed correctly on the generated HSP Claim or Print Template.