How To: Update Hearing Aid Serial Number After Repair

English

Overview

Update the hearing aid serial number in Manage when a repaired device is returned with a new serial number.

Preconditions

Repair Order has already been created
Patient record exists in Manage
User has access to the Equipment module

Procedure

1. Open Repair Order

Open the patient profile in Manage
Go to the Equipment section
Locate the existing repair entry
Select the repair entry
Click the three-dot menu (⋯)
Select Go to Repair Order

Validation:

Repair Order screen opens successfully
Correct repair record is displayed

2. Update Serial Number

Complete required fields in the Repair Order
Enter the new serial number in Enter new S/N

Validation:

Serial number entered correctly
No missing or incorrect characters

3. Save Changes

Click Save

Validation:

Updated serial number is visible in Repair Order and Equipment view

Result

The hearing aid record is updated with the new serial number in Manage.

Required Information (if escalation is needed)

Patient ID or name
Original serial number
New serial number
Hearing aid make and model
Repair Order number
Screenshots of any error messages

Notes

Always verify the correct repair record before updating
Ensure data accuracy before saving changes
Escalate to support@auditdata.com if the update fails

Related Article

How to Create a Repair Order in Manage

https://support.auditdata.com/portal/en/kb/articles/how-to-create-a-repair-order-in-manage