Order Hearing Aids with Sonova eCommerce in Manage
What it does
Auditdata and Sonova have partnered to make ordering as seamless as possible. With the Sonova order API connected to Manage, you can submit and confirm hearing aid orders directly from your practice management system. No emails, no attachments, no physical letters — just direct from where you work.
The result is around 15 minutes saved per order, with every order processed straight through your existing Sonova eCommerce account. All billing happens there too, so nothing changes on the Sonova side. Reach out to your account manager or support@auditdata.com.
The integration supports as many clinic locations as you have. Each location connects to Manage and multi-site practices get the same efficiency across the board.
Business value at a glance
| What changes | How it helps |
|---|---|
| Orders submitted from Manage | No switching between systems to place an order — no emails to send and process. |
| Automatic order confirmation | Confirmation comes back in-system — no chasing. |
| Automatic quantity conversion | Box quantities such as batteries, accessories, and more are automatically converted into individual units, so your order reflects exactly what you receive when it is completed. |
| All billing via Sonova eCommerce | Your existing Sonova account handles invoicing as normal. |
| Keep stock lean | Because Sonova delivers quickly, you can order per patient rather than holding a lot of inventory in your clinic. |
Product catalogue
The integration currently supports Phonak and Unitron products. Your Auditdata implementation manager can request the latest product catalogue for you. To get the catalogue updated, email support@auditdata.com.
Where Manage is available
Manage is available in the regions below. Sonova order API availability varies by region. If yours isn't listed or you're unsure, reach out and we'll let you know what's possible.
| Country | Manage | Sonova order API |
|---|---|---|
| United States | Yes | Phonak + Unitron |
| United Kingdom | Yes | Phonak + Unitron |
| Australia | Yes | Phonak + Unitron |
| New Zealand | Yes | Not yet available |
| Singapore | Yes | Not yet available |
Auditdata is actively expanding the regions where Manage is available, so more to come.
What you need to get started
You'll need three things from Sonova. Your implementation manager can help with any questions.
| Credential | What it is |
|---|---|
| API key | Authorises Manage to place orders on your behalf. Valid for 12 months — store it safely and renew it annually. |
| Account number | Your Sonova customer account number. |
| Location number(s) | One per clinic location. |
Contact your Sonova account manager to get these. Keep your API key safe — treat it like a password. When it expires after a year, ask your Sonova account manager for a new one and update it in Manage.
Getting set up
Setup is handled by an Auditdata implementation manager, working with you and your Sonova account manager. Allow 10 business days to two weeks once all credentials are in place.
A setup fee applies — your Auditdata account manager can walk you through the details.
- Already on Manage and in an available region? Get in touch with your account manager or email support@auditdata.com.
- Not yet on Manage? Visit auditdata.com to learn more. If you're already a Sonova customer, you're most of the way there.
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