Having the above error in the lower left corner of your Primus software might mean that the hardware has been detected by the software, but the Primus device had been disabled in
Sound Control Panel of Windows.
Steps to resolve the problem:
1. Right click on the
Sound Icon on the Taskbar of Windows and select
Open Sound Settings.
2. Select
Sound Control Panel.
3. Right click on the Primus device and
Enable it.
Afterwards, the issue is likely to be resolved. If not, the issue might be in a license, please contact support for further troubleshooting.