Aurora / Manage7 - Order EDI Failure Reasons

EDI: Electronic Data Interchange

SFTP: SSH File Transfer Protocol

Soft Failure: This is an error that can be fixed within Aurora or Manage7 by either amended the order or amending the EDI order

Hard Failure: This is an error that can’t be fixed in Aurora or Manage7 so the EDI order cannot be brought into the system. These are typically fixed by speaking with the vendor and resubmitting the order.

Failure Type	Failure Reason
Hard Failure	The order is currently locked in Aurora or Manage7
Hard Failure	The order could not be found in Aurora or Manage7
Hard Failure	The location does not match in Aurora or Manage7
Hard Failure	A serialized item with multiple quantity must be on separate lines
Hard Failure	A serial number was not provided for serialized item
Hard Failure	The serial number is already in use
Soft Failure	The vendor does not match in Aurora or Manage7
Soft Failure	Multiple products found for vendor product number
Soft Failure	A product found in EDI has a higher quantity than the order in Aurora or Manage7
Soft Failure	Invalid product number found
Soft Failure	An item was found on the EDI order that was not on the order in Aurora or Manage7
Soft Failure	Invalid patient number found
Soft Failure	Product cost did not match the order in Aurora or Manage7