How to process the refund on a VOID claim

The VOID option is only available on claims that have been exported in the daily reconciliation process (Daily Close)

· It creates a mirror image claim to undo the original, then

· Creates a new 3rd claim which can be edited as required.

· Payments must be managed carefully on the new claims. The total payment will default to the amount of the reversal. Payment amounts can be edited prior to the daily close.

· Original and Reversal Void Claims are removed from Patient History

To void the claim go to SALES, REPAIRS & ORDERS, open the claim and click the VOID Icon. Note that the data fields that can’t be changed are greyed out. This can also be done from the DOCUMENT icon in the PATIENT INFORMATION FILE.

Click the VOID Icon and when prompted click VOID this HSP Claim.

A new claim will appear on the screen allowing the user to edit requirement information including unchecking checked boxes. If there was money receipted on the original claim, it will have been reversed on the void claim.

It is then added to the new claim and can only be reversed by adding a negative payment. If this is done, all that is required is to process the refund to the patient.