Error message 'Save action failed. Problem may appear because of instable network connection'

Product(s): Measure· Measure
Applies to version: All current versions
Audience: External – Customers
Difficulty: Intermediate
Estimated resolution time: 15–30 minutes
Last updated: 2026-06-27
Article type: Troubleshooting guide

Quick summary

Measuredisplays "Save action failed. Problem may appear because of unstable network connection." Despite the message, the root cause is typically a Noah System version that is too old - specifically, versions below 4.7 are incompatible with the Fast Data View functionality in newer Measurereleases. This guide walks you through updating Noah to resolve the issue.

⚙️ Before you begin

Check your Noah System version - open Noah and go to Help → About.
Make sure you have administrator access to the PC for uninstalling and reinstalling software.

Step 1: Check your Noah System version

Is your Noah System version 4.7 or higher?

✅ Yes → Proceed to Step 5 to verify Measurecompatibility.
❌ No → Your Noah version needs to be updated. Proceed to Step 2.

Step 2: Download the updated Noah System

Have you downloaded Noah System version 4.7 or higher?

✅ Yes → Proceed to Step 3.
❌ No → Take these steps:

Visit the HIMSA Noah System downloads page.
Select Noah 4.7 or higher and download the version compatible with your operating system.

→ Proceed to Step 3 once the download is complete.

Step 3: Uninstall the current Noah version

Have you uninstalled your current Noah System?

✅ Yes → Proceed to Step 4.
❌ No → Take these steps:

Open Control Panel → Programs → Programs and Features.
Find the existing Noah System in the list and select Uninstall.
Restart your computer after uninstallation completes.

→ Proceed to Step 4.

Step 4: Install the updated Noah System

Have you installed Noah System 4.7 or higher?

✅ Yes → Proceed to Step 5.
❌ No → Take these steps:

Run the downloaded Noah installer.
Follow the on-screen installation instructions.
Restart your computer after installation completes.

→ Proceed to Step 5.

Step 5: Verify the error is resolved in Measure

Does the "Save action failed" error still appear after updating Noah?

✅ Yes, error persists → Proceed to the escalation path below.
❌ No → Take these steps to confirm:

Launch Measure.
Attempt the save action that previously triggered the error.
Confirm the error no longer appears - you're done ✓.

🔺 Escalation path

If none of the above steps resolved the issue, contact Auditdata Support.

Please have ready:

Current Noah System version
Measuresoftware version
Screenshot of the exact error message
Operating system version
Your account name and contact details
Which steps above you already tried

✅ Expected outcome

After updating Noah to version 4.7 or higher, save actions in Measureshould complete successfully and the "Save action failed" error should no longer appear.

📝 Additional notes

The Fast Data View feature in Measurerequires Noah System 4.7 or higher - this is the underlying compatibility requirement that triggers this error.
Keep both Measureand Noah System updated to avoid similar compatibility issues.
Related articles: NOAH Related - Unity/Measure Persistent Popup Issue · Enabling IMC2 Noah protocol for Measure

Need more help? Visit the Auditdata Help Centre or contact our support team.