Troubleshooting
Solutions to common problems and error messages.
- Wireless REM probe not charging or showing unstable battery
- Second channel can be heard when stimulus Speech (echo issue)
- Measure - Ticking sound in the monitor headset
- How to Uninstall and Install Software
- Pairing the Wireless REM Probe with the Measure Audiometer
- 5 dB to 2 or 1 dB steps Greyed out
- How to verify transducers are correctly recognized by the Fitting Unit
- Measure Software Installation - Language Selection Issue
- Message is displayed 'Another instance of application is already running' when opening Primus
- Speech from CD is not fully pronounced
- Audio Drivers Re-installation in Windows (Speaker Soft Sound Issue)
- Measure Software Installation - Language Selection Issue
- Fitting/HIT Unit Not Connecting or Functioning Correctly
- Unexpected, Sudden Software Restart/Crash
- Enabling IMC2 Noah protocol for Measure (GN Resound and other Noah modules)
- Ticking in Monitoring Headset with Talk Back microphone connected in Unity/Measure
- Measure – Transducer Connection Issues and Incorrect Free Field Calibration
- Transducer Not Detected or Misidentified – Device Isolation and Port Diagnostics
- Measure app crashing on Otoscopy module launch
- Speech level is not compliant with a country-specific standard
- Deleting Waves Maxx Audio driver from Windows audio drivers
- Measure – WRS Background Noise During Speech Test
- Free field Calibration with REM Headset too low
- Error message "Not licensed Measurement Device"
- Measure does not recognize transducer - 'Sound Booth Cable Connection' message
- Hardware error displayed in Measure
- Second channel can be heard when stimulus Speech (echo issue)
- No Sound From Loudspeakers
- Transducers/Loudspeakers cannot play with the full output
- Error message 'Save action failed. Problem may appear because of instable network connection'
- Fitting Unit Board Not Detected
- REM or Free-Field Speaker Calibration Issues or Inaccuracies
- Measure Fitting Unit is displayed as Not connected
- Issues when using VM Ware or other virtual machines to run Measure with NOAH
- No Sound from Speech CD
- Unable to Perform HIT Hardware Diagnostic Test
- "Insert earphone [NC]" Message Appears When Opening a Test Module
- No Power or Board Not Detected – Power & Connection Issues
- No Sound or Transducer Output, Sound Distorted
- Measure - Otoscopes Integration with Measurement Instruments