English
Customer Portal Talk to Sales
Submit Ticket
Skip to content
English
More support Customer portal
Submit Ticket
  • There are no suggestions because the search field is empty.

Measure - Otoscopes Integration with Measurement Instruments

  • Product(s): Measure · Unity
  • Applies to version: All current versions
  • Audience: External – Customers
  • Difficulty: Easy
  • Estimated resolution time: 10–20 minutes
  • Last updated: 2026-06-27
  • Article type: Troubleshooting guide

Quick summary

The otoscope is not visible in the Measure Otoscopy module or does not work after connection. This guide covers compatibility, licensing, and driver installation for supported otoscopes.

⚙️ Before you begin

  • Supported otoscopes: Orl Vision OX1, Orl Vision OX2, Firefly Wireless DE 500/501 Digital Dermatoscope, Firefly Wireless DE 500/501 Digital Video Otoscope.
  • Make sure Measure is open.

Step 1: Confirm your otoscope is supported

Are you using one of the compatible otoscopes listed above?

  • ✅ Yes → Proceed to Step 2.
  • ❌ No → Your otoscope is not supported by Measure . Contact Auditdata Support for compatibility advice.

The Orl Vision OX1 is primarily compatible with Windows 7 and Windows 8. On Windows 10 or 11, use the OX2 or Firefly models instead.

Step 2: Verify the otoscopy license

Is the otoscope visible in Measure after connecting it?

  • ✅ Yes → Proceed to Step 3.
  • ❌ No → Check whether the licence is configured:
  1. In Measure , go to Help → License Generator.
  2. Open the License Generator and enter the Measure serial number. The otoscope serial number is not required.
  3. Apply the generated licence and restart Measure .

→ Check if the otoscope is now visible. If yes - proceed to Step 3. If no - continue to Step 3 for driver installation.

Step 3: Install the required drivers

Are the required drivers for your otoscope already installed?

  • ✅ Yes → Proceed to the escalation path below.

  • ❌ No → Install the drivers for your model:

  • Orl Vision OX1: No drivers required - plug in and use.

  • Orl Vision OX2: Drivers are supplied with the product on a USB stick. Run the installer from the USB stick.
  • Firefly DE 500/501 (both types): Download and install the Firefly drivers from the Firefly support website.

→ Check if the otoscope is visible and functional. If yes - you're done ✓. If no - proceed to the escalation path below.

🔺 Escalation path

If the otoscope is still not visible or functional after completing all steps, contact Auditdata Support.

Please have ready:

  • Otoscope model and serial number
  • Device model and serial number (Measure )
  • Software version
  • Windows version
  • Your account name and contact details
  • Which steps above you already tried
  • Any error messages or unusual behaviour observed

✅ Expected outcome

After completing these steps, the otoscope should be visible and fully functional within the Measure Otoscopy module, allowing you to take and display ear canal images.

📝 Additional notes

  • Keep Measure updated to the latest version to maintain otoscope compatibility.
  • The Orl Vision OX1 is not recommended for use on Windows 10 or 11 - consider upgrading to OX2 or Firefly.
  • Related articles: Measure / Measure app crashing on Otoscopy module launch · Hardware error displayed in Measure

Need more help? Visit the Auditdata Help Centre or contact our support team.

© Auditdata - 2026