Measure Software Installation - Language Selection Issue

Product(s): Measure
Applies to version: All current versions
Audience: External – Customers
Difficulty: Basic
Estimated resolution time: 10–15 minutes
Last updated: 2026-06-27
Article type: Troubleshooting guide

Quick summary

The Measure software installation does not proceed after changing the default PC language to English (United States) or English (United Kingdom). The installer appears to hang with no response. This guide walks you through setting the correct language, restarting, and completing the installation.

⚙️ Before you begin

You'll need administrator access to the PC to change language settings and run the installer.
Make sure you have the Measure software installer available before starting.

Step 1: Set the PC default language to English (United States)

Is your PC's default language already set to English (United States)?

✅ Yes → Proceed to Step 2.
❌ No → Take these steps:

Go to Control Panel → Clock, Language, and Region → Language.
Under Preferred languages, click Add a language and select English (United States).
Set it as the default language and apply the changes.

💡 On Windows 10 or 11, also check Settings → Time & Language → Language & Region to ensure both the Windows display language and the regional format are set correctly.

→ Check if the issue is resolved. If yes - you're done ✓. If no - continue to Step 2.

Step 2: Restart your computer

Have you restarted your computer after changing the language settings?

✅ Yes → Proceed to Step 3.
❌ No → Take these steps:

Click Start → Power → Restart.
Wait for the system to fully restart and log back in.
Confirm the language change has taken effect before proceeding.

→ Check if the issue is resolved. If yes - you're done ✓. If no - continue to Step 3.

Step 3: Reinstall the Measure software

Have you attempted to install the Measure software after the language change and restart?

✅ Yes → Proceed to the escalation path below.
❌ No → Take these steps:

Download the Measure software installer from the official Auditdata source or provided link.
Right-click the installer → Run as administrator.
Follow the on-screen instructions to complete the installation.
Restart the computer again if prompted.

→ Check if the issue is resolved. If yes - you're done ✓. If no - proceed to the escalation path below.

🔺 Escalation path

If none of the above steps resolved the issue, contact Auditdata Support.

Please have ready:

Laptop model and operating system version
Screenshots of any error messages encountered during installation
Your account name and contact details
Which steps above you already tried
Any unusual behaviour observed during installation

✅ Expected outcome

After completing these steps, the Measure software installation should proceed and complete successfully. The software will function as expected with the English (United States) language setting active.

📝 Additional notes

This issue typically occurs when multiple languages are configured and a non-English language is set as default - the installer stalls on language detection.
Ensure all language settings are fully applied before restarting. Partial changes can cause the same issue to persist.
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Need more help? Visit the Auditdata Help Centre or contact our support team.