No Sound From Loudspeakers

Product(s): Measure
Applies to version: All current versions
Audience: External – Customers
Difficulty: Basic
Estimated resolution time: 5–10 minutes
Last updated: 2026-06-27
Article type: Troubleshooting guide

Quick summary

No sound is produced by the loudspeakers when using the Measure system. This guide walks you through loudspeaker selection, free-field calibration, and physical connection checks to restore sound output.

⚙️ Before you begin

Make sure Measure is open and running.
You'll need access to Tools → Sound Field Calibration.

Step 1: Verify loudspeaker selection in Measure

Are the correct loudspeakers selected in Measure settings?

✅ Yes → Proceed to Step 2.
❌ No → Take these steps:

Go to Tools → Settings → General → Loudspeaker selection.
Select the loudspeaker that matches the physical connection on the Measure Fitting Unit board.
Click Apply and test whether sound is now playing.

💡 Primus ICE users: Only Line Out 1 can be selected as the active loudspeaker.

→ Check if the issue is resolved. If yes - you're done ✓. If no - continue to Step 2.

Step 2: Run free-field (FF) calibration

Has free-field calibration been completed and is the speaker correctly matched?

✅ Yes → Proceed to Step 3.
❌ No → Take these steps:

Go to Tools → Sound Field Calibration.
Verify that the speaker is connected to the correct speaker plug on the Measure Fitting Unit.
Follow the on-screen instructions to complete the calibration.
Test whether sound is now playing.

→ Check if the issue is resolved. If yes - you're done ✓. If no - continue to Step 3.

Step 3: Check physical connections and speaker power

Are all physical connections secure and the speakers powered on?

✅ Yes → Proceed to the escalation path below.
❌ No → Take these steps:

Make sure the speakers are properly connected to the Measure Fitting Unit.
Check that the volume on the speakers is turned up and not muted.
Verify the speakers are powered on.
Test whether sound is now playing.

→ Check if the issue is resolved. If yes - you're done ✓. If no - proceed to the escalation path below.

🔺 Escalation path

If none of the above steps resolved the issue, contact Auditdata Support.

Please have ready:

Device model and serial number
Software version and device firmware version
Your account name and contact details
Which steps above you already tried
Any error messages or unusual behavior observed

✅ Expected outcome

After completing these steps, sound should play correctly from the loudspeakers when using the Measure system.

📝 Additional notes

Primus ICE users: only Line Out 1 speaker can be selected as the active loudspeaker - this is expected behaviour.
Keep Measure updated to the latest version to avoid similar issues.
Related articles: REM or Free-Field Speaker Calibration Issues or Inaccuracies · No Sound or Transducer Output · No Sound From Speech CD

Need more help? Visit the Auditdata Help Centre or contact our support team.