Speech level is not compliant with a country-specific standard

Product(s): Measure
Applies to version: All current versions
Audience: External – Customers
Difficulty: Easy
Estimated resolution time: 5–10 minutes
Last updated: 2026-06-27
Article type: Troubleshooting guide

Quick summary

The speech level in Measure does not comply with the required country-specific measurement standard. This is typically caused by the wrong measurement standard being configured in Measure settings.

⚙️ Before you begin

Confirm which country-specific measurement standard is required. If unsure, check with the customer or refer to official national audiometry standards documentation.

Step 1: Identify the required measurement standard

Do you know which country-specific measurement standard is required for this customer?

✅ Yes → Proceed to Step 2.
❌ No → Refer to official documentation or confirm with the customer to identify the correct standard before continuing.

Step 2: Set the correct measurement standard in Measure

Is Measure already configured with the correct measurement standard?

✅ Yes → Run a test to verify compliance and proceed to the escalation path if the speech level is still non-compliant.
❌ No → Take these steps:

Open Measure.
Go to Tools → Settings → Measurement Standard.
Select the appropriate standard for the customer's country.
Save the settings and run a test to verify compliance.

→ Check if the issue is resolved. If yes - you're done ✓. If no - proceed to the escalation path below.

🔺 Escalation path

If none of the above steps resolved the issue, contact Auditdata Support.

Please have ready:

Device model and serial number
Device firmware version
Software version
Which country standard is required and which is currently set
Your account name and contact details
Which steps above you already tried
Any error messages or unusual behaviour observed

✅ Expected outcome

After selecting the correct measurement standard, speech levels in Measure should comply with the required country-specific standard and produce accurate, compliant measurements.

📝 Additional notes

Measurement standards may differ by country and test type - always confirm which standard applies before configuring Measure.
Keep Measure updated to ensure compatibility with the latest measurement standards.
Related articles: Free-field calibration with REM headset reading too low · REM or Free-Field Speaker Calibration Issues or Inaccuracies

Need more help? Visit the Auditdata Help Centre or contact our support team.