Transducers/Loudspeakers cannot play with the full output

Product(s): Measure
Applies to version: All current versions
Audience: External – Customers
Difficulty: Easy
Estimated resolution time: 10–15 minutes
Last updated: 2026-06-27
Article type: Troubleshooting guide

Quick summary

Transducers or loudspeakers in Measure cannot reach their maximum output level. This is typically caused by the power supply not being connected, transducer or loudspeaker hardware limitations, or a calibration issue. This guide walks you through the most common checks and fixes.

⚙️ Before you begin

Check that all cables are firmly connected at both ends.
Confirm which transducer or loudspeaker is affected.

Step 1: Check the power supply

Is the Measure power supply plugged in and functioning correctly?

✅ Yes → Proceed to Step 2.
❌ No → Take these steps:

Plug in the Measure power supply securely.
Check that the power LED turns on and Measure is receiving power.
Try a different power outlet if the LED does not turn on.

→ Check if the issue is resolved. If yes - you're done ✓. If no - continue to Step 2.

Step 2: Check high-frequency playback and calibration

Can the transducer or loudspeaker play high-frequency sounds at all?

✅ Yes → The hardware can reach high output at some frequencies - the limitation may be frequency-specific. Proceed to the escalation path below to investigate further.
❌ No → This may be a hardware limitation or a calibration issue:

Check whether the transducer or loudspeaker is specified to support the frequency range you are testing. Refer to the transducer's datasheet or the Measure compatibility list.
If the hardware should support the range, contact your calibration provider - the transducer or loudspeaker may need recalibration.

→ Check if the issue is resolved. If yes - you're done ✓. If no - proceed to the escalation path below.

🔺 Escalation path

If the transducer or loudspeaker still cannot reach full output after completing the steps above, contact Auditdata Support.

Please have ready:

Device model and serial number
Transducer or loudspeaker model
Measure software version
Device firmware version
Your account name and contact details
Which steps above you already tried
Any error messages or unusual behaviour observed

✅ Expected outcome

After completing these steps, the transducer or loudspeaker should play at its full rated output level, including high frequencies where supported by the hardware.

📝 Additional notes

Transducer output limits are defined by the hardware specifications - Measure cannot exceed the physical limitations of the connected device.
Keep Measure updated to the latest version to ensure accurate output management.
Related articles: Playing High Frequency (HF) Sounds in Measure Software · High Frequency (HF) Sounds in Measurement Software

Need more help? Visit the Auditdata Help Centre or contact our support team.