Troubleshooting
Solutions to common problems and error messages.
- Issues when using VM Ware or other virtual machines to run Primus with NOAH
- Speech level is not compliant with a country-specific standard
- No sound from Loudspeakers
- Issue "Primus serial number is " when starting the Primus software
- Hardware error displayed in Primus
- Primus Fitting Unit (PFU) is displayed as Not connected
- After upgrading to Primus version 3.0 and above pre-configured tests disappeared
- Primus does not recognize transducer - "Sound Booth Cable Connection" message
- Audiometry measurement has limited range on graph in Primus software
- FF Calibration with REM Headset too low
- Error message "Not licensed Measurement Device"
- Transducers/Loudspeakers cannot play with the full output
- Message is displayed "Another instance of application is already running" when opening Primus
- Speech from CD is not fully pronounced
- Second channel can be heard when stimulus Speech (echo issue)
- Playing High Frequency (HF) sounds in Primus software
- No sound from Speech CD
- Error message "Save action failed. Problem may appear because of instable network connection"