FAQ
Answers to the most frequently asked questions.
- Aurora / Manage7 - Order EDI Failure Reasons
- Exceeding User Licenses and Performance issue
- Inactive HA display in Summary, how to fix
- Report Scheduler - Scheduled report appears to have run but the file was not available for download - were there any details to export?
- Adjust Invoice details - exported invoices eg SIDE
- Patient Inquiry - for Hearing Aid sales report incl. Competitive HAs
- Failed to Acquire License warning message - Why?
- HSP - 3FAHL Overview
- C1, C2 BTE Dispensing Fee, NS (Non Standard) category, Changing Categories on claims, change top up or B&M cost
- Bookmark URL's
- Schedule on your Mobile Phone - "Simply Hearing Mobile" App
- Aurora - How to Return Invoice (private)
- Default the Invoice Product Quantity to negative [in Australia for HSP Claims: Add accessory with negative quantity]
- ACC Provider numbers (NZ only)
- Location - Add New
- Support and Troubleshooting Information
- Resize a Logo in Paint; upload to Auditdata Manage
- Session Locked? Did you use the Exit icon to close a function, or sign out correctly?
- NOAH specialist referencing in Aurora
- Change HA Device Status if sold in Aurora - Patient Info>History
- User Defined Codes in Patient Information
- How to Archive or Delete HSP Claims & Quote Claims
- Add discount or product with negative quantity to an HSP Claim [Australia]
- Report Scheduler report overlaps, system services interrupting reports, mail server issues
- DC error - Operation Ignored, Division by Zero - no tax% configured
- Petty Cash Expenses Paid using Cash On Hand from Sales - how to handle
- Closing a Repair & Date Range Control; Credit box
- B&M Reversals
- Fast-Track invoices opens as .SH2 extension - POS Print active, hosted clients can't use
- Fast-Track Invoices
- Email Template and Company Email Configuration Instructions - MANAGE
- Remove an Application User and/or Specialist who is no longer employed
- Label Printing - Dymo Label Writer - Code: 87261440 Manufacturer Code: LW450
- DC 3 Error: "Invoice will be ignored since associated postings are out of balance"
- Aurora - Replacement Discount
- HSP Claims - Partial Approvals
- Patient pays Quote deposit in a different Location to the Quote Location
- How to process the refund on a VOID claim
- Configure Patient Appointment Reminders - SMS/Email Notifications
- How to Update the Hearing Services Program Maintenance Agreement – Effective 1 July 2025 (Aurora and Manage 7)